Full Job Description: Learning and Development Manager at Trustpilot

Come with us to the center of Trustpilot.

At Trustpilot, our ambition is to be the world’s symbol of trust, connecting consumers and businesses through reviews. As we embark on this thrilling journey, we are seeking a strategic and passionate Learning and Development Manager to lead impactful learning initiatives that promote a culture of ongoing professional growth. If you are enthusiastic about enabling people to learn and develop, this might be the ideal role for you!

Your Role: Learning and Development Manager

You will be responsible as the Learning and Development Manager for creating and implementing innovative learning solutions that are aligned with Trustpilot’s long-term business strategies. You will create motivating programs, manage our Learning Management System (LMS), and create a learning culture that supports Trustees (our employees) in growing and developing.

From onboarding through leadership development, your efforts will make our workforce agile, talented, and capable of responding to future demands. You’ll collaborate with senior leaders, HR partners, and employees at all levels to understand gaps in learning and develop solutions that drive organizational and individual achievement.

What you’ll be doing.

Design scalable learning programs:

Create and deploy worldwide learning programs that equip Trust Pilot’s staff and support our long-term business objectives.

Develop compelling learning experiences:

Leverage innovative learning strategies and technology tools to design impactful training programs.

Drive cross-functional projects:

Collaborate with groups throughout the company to drive timely and successful delivery of learning initiatives with quantifiable impact.

Enhance employee onboarding experience:

Own and refine the developmental components of our onboarding programs to reflect TrustPilot’s values ​​and business goals.

Operate our Learning Management System (LMS):

Utilize the LMS to successfully deliver, track, and report on all learning activities.

Measure learning needs:

Evaluate and identify learning gaps and create targeted solutions to close them.

Partner with stakeholders:

Collaborate with teams across functions to deploy learning strategies that enhance employee performance.

Conduct interactive training:

Deliver interactive workshops and online learning modules that enable ongoing personal and professional development.

Assess the effectiveness of learning:

Leverage data, feedback, and analytics to measure the effectiveness of learning programs and fuel ongoing improvement.

Develop a culture of learning:

Promote knowledge sharing and mentoring to foster a culture of ongoing growth and inquisitiveness.

Engage key stakeholders:

Collaborate with leadership and employees of all departments to synchronize learning strategy with business objectives.

Who you are.

To succeed in this position, you should possess:

Extensive learning and development experience:

Distinguished history in developing and delivering successful training solutions.

Deep knowledge of learning methodologies:

Strong competency in adult learning principles, instructional design, and training best practices.

Innovative style:

Capacity to create innovative and interactive learning experiences with contemporary learning tools.

Project management competencies:

Experience in leading cross-functional learning projects with quantifiable outcomes.

Strong analytical abilities:

Capacity to analyze learning needs, measure training effectiveness, and drive data-driven enhancements.

Strong communication and collaboration skills:

Capacity to involve stakeholders at all levels and communicate learning strategies effectively.

Passion for growth:

Self-motivated and driven to meet goals while fostering a culture of learning and professional development.

What’s in it for you?

We believe that people perform at their best when they feel valued, supported, and empowered. As a TrustPilot employee, you’ll enjoy:

Competitive salary:

$140,000 to $155,000 per year (excluding bonuses, equity awards, and other benefits).

Flexible work arrangements: Choose work options that fit your lifestyle and personal commitments.

Generous Paid Time Off:

20 Vacation Days

2 Personal Days

10 Paid Holidays annually

2 Paid Volunteer Days to Give Back to Causes That Matter to You.

Learning & Development Support:

Access to TrustPilot Academy, LinkedIn Learning, and Blinkest to develop your skills.

Comprehensive Health Coverage:

Full health insurance for your well-being.

401k Matching:

We match your contributions up to 4% of your base salary, dollar for dollar.

Discounted Gym Membership:

Membership to Lifetime Fitness for a discounted rate.

Employee Assistance Program:

Access to support services and mental wellness tools 24/7, including Headspace.

Paid Parental Leave:

Eligible to employees with 6+ months of service, full benefits at 12 months.Engaging Workplace

Culture:

Join regular team socials, company events, and Employee Resource Group (ERG) activities.

A fun and inspiring office atmosphere:

Work from an open, collaborative office setting with amenities such as:

Foosball table

Rooftop deck with Wi-Fi

Unlimited snacks and beverages

Monthly indulgences such as ice cream carts, coffee bars, and massages

Location:New York, NY United State

Stock options:

Receive restricted stock units (RSUs) as part of your pay package.

Why TrustPilot

We are committed to creating a diverse and inclusive work environment where all individuals can succeed. Even if you don’t fit every requirement, we invite you to apply. We appreciate different perspectives, experiences, and backgrounds—and we want to hear how you can help us grow!

About TrustPilot

Founded in 2007, TrustPilot was built on the belief that trust is the foundation of great business relationships. Today, we’re proud to be the world’s leading review platform, helping businesses build credibility and empowering consumers to make informed decisions.

Our numbers speak for themselves:

320+ million reviews globally.

Over 70 million active users each month

140 billion annual TrustBox impressions

1,000+ employees worldwide

Offices in Copenhagen, Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

At TrustPilot, connection is at the center of everything we do. Our culture is dynamic, vibrant and inclusive. We live on collaboration, innovation and respect. With more than 50 nationalities represented in our team, we celebrate diversity as the key to our success.

We are a mission-driven company, committed to helping people and businesses build confidence in a changing world. We give you the autonomy to shape your career and make an impact.

If you’re ready to grow, let’s go!

Frequently Asked Questions (FAQs)

Q. What are the major duties of the Learning & Development Manager?

The job entails designing and executing scalable learning initiatives, managing the Learning Management System (LMS), and developing a culture of continuous development.

Q. What skills and experience are needed?

Applicants must possess solid experience in learning and development, instructional design, project management, and stakeholder coordination.

Q. Is the job remote, hybrid, or in-office?

Trustpilot provides flexible work arrangements, such as hybrid and in-office, based on location and business requirements.

Q. What are the benefits Trustpilot provides for this role?

include a competitive salary, health insurance, 401k matching, paid time off, learning resources, and wellness programs.

Q. What is special about Trustpilot’s culture?

Trustpilot creates a collaborative, inclusive, and dynamic work environment, with opportunities for growth, team engagement, and professional development.

APPLY NOW!