Job Title: Technical Support Engineer

At Radiometer, we recognize that life is the biggest aspiration. Our enthusiasm compels us to support caregivers with the diagnostic information they require to make informed decisions and enhance patient outcomes. As a Field Service Engineer-Radiometer, you will be contributing to this cause by making our technology provide life-saving therapies to healthcare professionals. This common goal brings together over 4,000 employees globally.
Passion, commitment, and hard work make Radiometer shine. To work with us as a Field Service Engineer-Radiometer allows you to become successful and flourish as a skilled healthcare technology career person.

Job Description:

We are seeking a skilled and motivated Field Service Engineer (FSE) to support our service team in Riyadh, Saudi Arabia. You will be responsible for servicing, repairing, installing, and fault-finding radiometer analyzers to provide top performance to our customers.
This is a position within the Customer Support organization and reports to the Service and ITS Manager. If you prefer to work in high-speed, complex situations and desire to assist in the creation of a world-class service company, we invite you to submit an application.

Key Responsibilities:

Your role as a Field Service Engineer will include:
You will diagnose, install, service, and maintain radiometer analyzers locally, ensuring that all equipment and instruments are in good working condition and properly calibrated for deployment. In addition, you will respond to service calls promptly, addressing technical issues and resolving them to the customer’s satisfaction.

Regulatory Compliance:

You will prepare and submit regulatory field action notices and technical updates within the given time limit. You will ensure compliance with all relevant regulatory requirements and be careful about accuracy and detail to ensure high standards of service quality.

Installation and Customer Training:

You will set up radiometer analyzers and instruct customers how to use the equipment properly. You will prepare instructional materials, present sessions, and make certain customers know how to enhance equipment performance.

Spare Parts and Inventory Management:

You will maintain control of spare parts cycle times. This covers observing and reporting on parts used when servicing, sustaining part inventory levels, and maintaining proper stocking levels.

Cybersecurity and IT Maintenance:

You will verify that equipment meets cybersecurity standards and update operating systems. You will resolve IT issues, especially with Windows 7/10/11 equipment.

Connectivity and System Configuration:

You will set up device IP addresses and activate connectivity to middleware or LIS/HIS/EMR systems. You will also conduct connectivity testing to ensure the integration of devices into the customer’s network and diagnostic system.

Compliance with Company Policies

You will always follow Radiometer’s rules, regulations, guidelines, and policies. You will be expected to be professional and maintain service delivery at Radiometer’s high quality standards.

Qualifications:

To excel in this position, you should possess these qualifications:

Education:

You should have a bachelor’s degree in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent.

Experience:

You should have at least 3-5 years of experience as a field service engineer for medical and POC devices/diagnostic healthcare. In addition to this, you should have good exposure to IT system upgrades, connectivity installation, networking, and troubleshooting.
To be successful in this position, you need to have good analytical, communication, and interpersonal skills so that you can effectively communicate technical issues to customers. You also need to be able to handle customer complaints, remote and on-site troubleshooting, and support and training as needed.

Preferred Qualifications:

The following are not necessary but preferable: SQL database, Java, Merit, Microsoft Office, and CRM software experience. Additional medical device, IT system, or troubleshooting qualifications are a bonus.

Why Radiometer?

Joining Radiometer involves being part of an organization dedicated to advancing healthcare globally. We offer employees the opportunity to be part of a team that literally changes people’s lives by ensuring patients receive reliable, fast, and easy diagnostics.
Radiometer values diversity, teamwork, and development. You will develop your career with the most advanced technology and creative solutions here. We promote a learning and self-development culture that helps you develop both professionally and personally.

Frequently Asked Questions (FAQs)

Q: What are the major responsibilities of a Technical Support Engineer at Radiometer?

Radiometer analyzers are installed, diagnosed, serviced, and maintained by technical support engineers. Technical issue resolution, regulatory compliance, customer training, spare part management, IT and cybersecurity standards, and correctly connecting equipment to hospital networks are among the duties.

Q: What are the requirements for this role?

Candidates must have a bachelor’s degree in mechanical, biomedical, electronic, or electromechanical engineering, or a similar discipline. Additionally, candidates must possess three to five years of expertise in networking, troubleshooting, and maintaining medical and diagnostic healthcare equipment, as well as IT system updates.

Q: What does the person need to excel in this position?

Analytical thinking, effective interpersonal and communication skills, problem-solving abilities, customer service skills, IT troubleshooting abilities, regulatory compliance knowledge, and networking and system integration experience are examples of core competencies.

Q: What are the preferred qualifications that can give a competitive advantage?

Experience with SQL databases, Java programming, Microsoft Office, CRM software, and further certifications in IT systems, medical devices, or troubleshooting are preferred qualities. Prior experience with connectivity configuration and cybersecurity is also advantageous.

Q: Why would one want to be a part of Radiometer?

Radiometer provides a chance to use the newest technology to help create life-saving medical goods and to grow professionally in an environment that encourages learning. The company is the greatest place to work for career progression in medical technology because it values teamwork, diversity, and employee development.

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