Call Center Assistant

Job Summary

We are searching for energetic and passionate people to join our expanding team as a Call Center Assistant in Raleigh, NC. This brand new position for 2025 is a great chance to be part of a company that appreciates your abilities, fosters your growth, and has fantastic career opportunities!

Are you searching for a thrilling new experience in 2025? Do you get a charge out of helping others and work in an energetic fast-paced environment? We are seeking energetic and motivated candidates to become a Call Center Assistant in Raleigh, NC. This is an ideal opportunity to develop a career with an organization that genuinely cares for its employees. If you possess strong communication skills and are eager to provide great customer service, we want to hear from you!

What you’ll do:

Make and receive calls with professionalism and a positive attitude.

Answer customers’ questions, resolve problems, and deliver solutions efficiently.

Keep our system up to date with current and accurate customer information.

Work together with fellow team members and other departments to provide quality service.

Exceed performance standards while having high customer satisfaction.

Share extensive information on products, services, and company policies.

Solve customer issues and refer complicated situations to supervisors as needed.

Take care of many types of customer needs, ranging from billing queries to technical support and general questions.

Adhere to company regulations and industry norms.

Attend training sessions to become current on company products and policy.

Take care of customer comments and ensure resolution of customer concerns efficiently.

What we are seeking:

We are looking for enthusiastic, motivated, and customer-focused individuals who enjoy solving problems and providing a high level of service. The ideal candidate should have:

Excellent communication skills – both verbal and written.

A friendly, positive attitude and a willingness to go the extra mile for customers.

Ability to multitask and stay organized in a fast-paced environment.

Problem-solving mindset with the ability to adapt and learn quickly.

Previous experience working in a call center or customer service setting is a definite advantage, but not necessary – we train you from scratch!

Familiarity with basic computer use and the capability to efficiently manage customer service platforms.

Excellent listening skills and empathetic ability with customers.

Reliability and devotion to excellence.

Independent work capacity and teamwork capabilities.

High school diploma or equivalent; college-level education is an added advantage.

What’s in it for you?

We are committed to investing in our employees and offering an environment of growth, success, and fulfillment. When you become a part of our team, you’ll receive a comprehensive benefits package and an employee-friendly work culture that supports well-being and professional growth.

Comprehensive Training

We put you in position to thrive with hands-on training and continuous support. You’ll be equipped with all the tools and know-how you need to be successful in your job. No experience in a call center? No worries – we’ll train you!

Competitive Salary and Performance Bonuses

Your efforts should not go unrewarded. We provide a competitive hourly rate of $18.00 – $25.00 an hour, plus performance incentives, as a way of rewarding and acknowledging your efforts.

Career Advancement Opportunities

We are committed to advancing from within and offering workers opportunities to improve and advance within their profession. Several of our members of our leadership staff got their start within entry-level ranks this way!

Friendly and Fun Work Culture

We are proud of the teamwork culture that enables us to work together as one. We bring success into life, we get along and strive for a supportive and friendly place to work.

Flexible Scheduling

We value work-life balance. Our flexible schedule options enable you to achieve a healthy balance of your personal and professional life.

Healthcare and Benefits Package

Your health is our concern. We provide an extensive benefits package that includes:

Health, dental and vision insurance

Paid time off (PTO)

Flexible schedule options

Professional development support

Employee recognition programs

Retirement savings plans

Wellness programs and employee assistance services

Remote or hybrid work option possibilities (when offered)

Location:Call Center Assistant – Join Our Team in Raleigh, NC! United State

A typical day in the life of a Call Center Assistant

Curious what a typical day is like as a Call Center Assistant? Here’s a snapshot:

Morning: Begin the day with a group briefing and rundown of daily objectives. Log on to the system and start fielding incoming customer calls.

Midday: Resolve customers’ troubles, billing errors and account maintenance. Collaborate with team members to come up with effective resolutions.

Afternoon: Take a break and attend a brief training session to keep up with company procedures and industry developments.

Late Afternoon: Continue making outbound calls and checking up on customer issues. Close out any remaining issues and prepare for the next shift.

End of the day: Finish required paperwork, check performance targets, and log off feeling accomplished!

Why join us?

It’s more than just a job – it’s a career with an organization that deeply cares about the people who help it succeed. We reward achievement, foster growth, and recognize each member as valuable and vital.

Our Commitment to Employees

We are committed to making a diverse and inclusive work environment where everyone can excel. Our leadership is committed to giving you constant training, mentorship, and career growth opportunities to help you reach your dreams.

2025 brings new possibilities – be part of it!

As we continue to grow, we are searching for ambitious individuals who want to grow with us. If you are seeking a long-term customer service career or are moving on to new beginnings, this opportunity is a great stepping stone for success.

What our employees say.

What some of our staff have to say about working here:

“I enjoy the encouraging atmosphere and the possibility of development. The training was superb, and I feel appreciated as an employee.” – Sarah M.

“The staff are great, and the work is fulfilling. I came in as a starter assistant, and in one year, I got promoted to a supervisory position!” – James R.

“The flexible schedule and benefits make it easy to balance work and life. Plus, the bonuses are a great incentive!” – Ashley T.

Join us and start your journey today!

Don’t miss this opportunity to be part of a company that values you and offers incredible career opportunities. Apply now and take the first step towards a rewarding career in customer service!

Frequently Asked Questions (FAQs)

Q. What are the working hours?

The position has an 8-hour shift with flexible scheduling available.

Q. Is experience in a call center necessary?

No, experience is not necessary—training will be given!

Q. What is the pay range for this position?

The pay is $18.00 – $25.00 per hour, with performance-based bonuses.

Q. What benefits are included?

We provide health care, time off, flexible schedules, career development support, and more.