Senior Key Account Manager, Account Management
About the Opportunity
The Pandas team is on a passionate and ambitious mission to transform the food service industry, fueled by a powerful vision to deliver “Food for Every Table.”. Also, this role is bang on importance in driving success, especially as we strive to reach 25% of Pakistan’s population. We don’t just want to provide quality food but also make a meaningful difference in people’s lives and communities. As a Senior Key Account Manager, in this role, you will be at the center of our commercial business. Specifically, you will be responsible for managing core client relationships, crafting and building strategic partnerships, and ultimately driving business growth. Besides, you will be a member of a lively team that puts smiles on the faces of millions of people. Through collaboration, creativity, and hard work, your contributions will be directly linked to the company’s success and the happiness of our customers.
Company Description
At Pandas, we are more than a food delivery service. We are a community that believes in the power of good food to create meaningful connections. Our mission is simple yet powerful: “Food for Every Table.” Every day, we serve thousands of customers through our Delivery Heroes, vendor partners, suppliers, Pandamarts, and passionate home chefs, who collectively work to bring delicious food and more to people from all walks of life.
Our company is built on the values of innovation, collaboration, and dedication. We face challenges with determination and always find new solutions that help us continuously grow. Whether it’s expanding our service areas, introducing new menu options, or finding ways to make our operations more efficient, we’re always looking for new opportunities to improve and make a positive impact.
Our success lies in our people. We work together as a unified team, and we believe that our employees are the driving force behind our mission. We foster a vibrant, collaborative, and inclusive culture where everyone has the opportunity to contribute and grow. We’re looking for individuals who share our passion and are ready to be part of a transformational journey.
Role Overview: Senior Key Account Manager, Account Management
As a Senior Key Account Manager in Account Management, your primary responsibility will be to build and nurture strong relationships with our key accounts, ensuring they are provided with the best possible services and solutions to meet their needs. You will be a key player in a commercial domain, working with internal teams to develop tailored strategies, improve account performance, and drive mutual growth. This position requires a strategic mindset, a proactive approach, and a deep understanding of the business landscape.
Key Responsibilities
Account Management:
You will manage and develop relationships with major accounts. Understand the unique needs of customers, address any concerns, and tailor solutions for Pandas as they strive to deliver high-quality food and service.
Strategic Partnerships:
You will work closely with key stakeholders internally and externally to identify new growth opportunities. Whether it’s expanding our reach in existing markets or new avenues for collaboration, your role will be to drive strategic partnerships that contribute to the overall success of the company.
Client Retention and Growth:
Your focus will not only be on retaining existing key accounts but also expanding the scope of services offered to them. Through regular engagement, you will identify areas for improvement and ensure that clients continue to derive value from their partnership with Pandas.
Data-driven decision-making:
Through data analytics, you will monitor account performance, track key metrics, and generate actionable insights to improve service delivery. By leveraging data, you will develop strategies to improve the overall customer experience and contribute to the growth of the business domain.
Market Intelligence:
As part of your role, you will be aware of market trends, competitive activity, and customer preferences. This market intelligence will help shape account strategies and ensure Panda remains competitive in a fast-paced industry.
Leadership and Mentoring:
As a senior member of the team, you will guide and mentor junior account managers, sharing your knowledge and experience to help them grow in their role.
Skills and Qualifications
To do well in this position, you have the following skills and qualifications:
Experience:
Must have experience of around 5-7 years in key account management, preferably in the food delivery or e-commerce industry.
Strategic Thinking:
A good ability in strategy development and implementation, which should be in accordance with the company’s goals and drive the account growth.
Communication Skills:
Excellent communication skills, both in oral and written form. She can build key client relationships and team relationships within.
Analytical Skills:
She has the ability to use data analytics tools, monitoring performance, and generating insights.
Problem-solving:
This ability helps her proactively identify problems and develop creative solutions.
Leadership:
Strong team management and leadership experience.
Adaptability:
She is operative in a dynamic environment with fast changes and priorities.
Conclusion:
Meanwhile, Pandas is so much more than an online food delivery service. It’s a community of passionate individuals working together to bring joy to the tables of millions. As a Senior Key Account Manager, you will be key enablers of our commercial domain success and ensure that our clients receive the highest level of service. Moreover, if you’re passionate about building relationships, accelerating growth, and making a positive impact, we’d love to have you on board. Join us in delivering “Food for Every Table” and be part of a transformational journey that is shaping the future of food delivery in Pakistan.
Frequently Asked Questions (FAQs) for this job
Q: What are the primary duties?
Overseeing important accounts, fostering strategic partnerships, encouraging client growth and retention, evaluating store data, and coaching less experienced account managers.
Q: What are the requirements?
Five to seven years of experience managing important accounts in e-commerce or food delivery with exceptional leadership, strategy, communication, and analytics abilities.
Q: How do you see this role benefiting the company?
It improves customer interactions, propels expansion, boosts output, and incorporates data-driven decision-making to improve the client experience.
Q: How would you describe the company culture?
In order to offer its personnel room, Pandas fosters variety, innovation, and cooperation, yet they remain true to their goal of providing “Food for Every Table.”
Q: What are the obstacles in this position?
However, ensuring constant customer happiness and company growth, managing a number of high-value accounts, being abreast of market trends, and staying up to date with a changing industry.
