Job Description: Branch Manager – BMO Financial Group

Position Overview:

The Branch Bank Manager at BMO Financial Group has a key role in guiding, leading, and coaching staff to provide outstanding service to clients and prospects. The role is accountable for ensuring that the staff is aware of client needs and provides products and services that meet their financial goals. The role involves giving strategic counsel while maintaining compliance with legal and regulatory standards, making referrals to other business units, and attaining customer satisfaction.

Core Responsibilities:

Leadership and Team Management:

Foster a culture that is consistent with BMO’s purpose, values, and strategy, and aligns values ​​with behaviors to foster diversity and inclusion.

Develop interdependent teams that work across functional and operating groups to optimize value for stakeholders.

Recruit, retain, and develop top performers in the branch Bank Manager.

Enhance team performance by identifying top performers, coaching staff, and managing poor performers.

Establish specific goals and accountability metrics to enable individual and team success.

Business Development and Customer Engagement:

Create and implement branch business plans to achieve growth, customer retention, and acquisition.

Make sales calls, build personal referral networks, and initiate other business development activities to achieve business goals.

Understand customer personal banking and credit card needs to offer customized strategic guidance.

Cold call to develop new customer relationships and have community networks in place to raise the visibility of the bank.

Underpin the bank’s community activity and engage in community functions to create relationships and increase brand awareness.

Develop high-touch relationships with main customers and prospects to induce involvement and loyalty.

Sales and Service Excellence:

Enable sales and service efforts to drive strategic customer experience and profitability objectives.

Adhere to all applicable legal and regulatory standards, including the Safe and Fair Enforcement of Mortgage Licensing Act (S.A.F.E. Act).

Resolving customer problems with in-depth knowledge of the bank’s products, services and processes.

Track transaction results of customer contacts and refer unresolved issues to relevant business groups.

Keep current with personal banking and credit card industries, trends and best practices to make sound recommendations.

Operational Management and Compliance:

Establish and implement branch work plans that meet strategic objectives.

Review sales and service performance against the plan to find gaps, clear up problems and implement best practices.

Provide direction in the rollout of new programs, products and processes to the branch Bank Manager.

Manage the roll out of national and regional sales and service programs.

Direct the process of service requests and problem-solving to national standards.

Provide technical assistance and training to branch staff to ensure operational effectiveness and service quality.

Plan and manage unit operating costs as anticipated.

Recognize and report unusual patterns of activity concerning possible money laundering.

Protect customer and bank information confidentiality and security policies.

Decision Making and Problem Solving:

Identify trends and emerging problems to guide decision making and strategy formulation.

Put into practice, review and update work plans to enhance outcomes.

Dissect strategic problems and break down data to create recommendations and insights.

Establish working relationships with business partners to facilitate smooth collaboration and delivery of services.

Use judgment in identifying, diagnosing, and resolving problems within prescribed guidelines.

Work individually on sophisticated tasks that have special conditions.

U.S. Compliance Requirements:

Act as an originator of consumer loans as stipulated by Regulation Z, Regulation G, and the S.A.F.E. Act

Ensure federal registration with the Nationwide Mortgage Licensing System and Registry.

Perform criminal background checks and credit history checks as part of the hiring process.

Qualifications and Skills:

4-6 years of comparable experience in financial services or retail banking with a post-secondary certificate or diploma in a related discipline.

Prior supervisory or management experience an asset.

Extensive knowledge of retail banking products and services.

Expert understanding of competitive market and product trends.

Knowledge of branch business processes, policies,Bank Manager, and relevant regulations.

Excellent verbal and written communication skills.

Outstanding collaboration and team leadership abilities.

Analytical and problem-solving capabilities to manage intricate situations.

Influence and negotiation skills to meet business goals.

Data-driven decision-making abilities.

Compensation and Benefits:

Salary Range: $56,000.00 – $104,000.00 annually (dependent on location, experience, education, and qualifications)(varies depending on salary).

Performance-based incentives and discretionary bonuses can be added.

Other benefits that include health insurance, tuition reimbursement, accident and life insurance, and a retirement savings plan.

Part-time workers will receive salary according to the hours worked.

About BMO Financial Group:

BMO Financial Group strives to make a positive impact for customers, communities, and colleagues. As an important member of the team, you will have the chance to make a difference from day one. We provide comprehensive training, coaching, and guidance to support you in building your career as you assist our clients in meeting their financial objectives.

BMO believes in diversity and inclusion and is a proud equal opportunity employer. We welcome applicants from all walks of life to apply. Reasonable accommodations for people with disabilities are made available throughout the hiring process.

Frequently Asked Questions (FAQs)

Q. What are the most important duties of a Branch Manager at BMO?

A Branch Manager is tasked with managing and guiding a team, driving business development, building customer relationships, maintaining regulatory compliance, and managing branch operations to deliver strategic objectives.

Q. What are the qualifications and experience needed for this position?

Typically, applicants have 4-6 years’ experience in banking retail or finance services, a post-secondary certification in a similar field, and preferably supervisory or management experience.

Q. What regulatory and compliance expectations are there to be met?

Compliance is necessary with the financial regulations that involve the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act), Federal registration at the Nationwide Mortgage Licensing System, and the passage of a credit history and background check.

Q. What is the pay range for this job?

The pay is between $56,000 and $104,000 a year, varying by location, experience, and qualifications. Further performance-based bonuses, incentives, and benefits could be added.

Q. What are the opportunities for advancement within BMO for a Branch Manager?

Career advancement is offered by BMO through training, mentorship, leadership development programs, and prospects for promotion into higher management jobs or specialized financial service careers.

APPLY NOW !